Support
How can we help?
Tell us what you need — we'll route you to the right place. Most questions are answered in our Help Center within minutes.
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For Global
Or jump straight to…
Reach us directly
Prefer email or phone? Use the address that fits your topic — we'll get back to you within 48 hours on business days.
- General & press hello@niu.com
- E-Moped support questions@niu.com
- Kickscooter & E-Bike support global-service@niu.com
Response times
What to expect after you reach out — so you don't have to ask twice.
- Help Center search · instant
- Local dealer · in person, same day for most enquiries
- Email support · < 48 h on business days
- Authorized service partners · Confirmation within 1–2 days, repair time depends on the service partner
Compliance & whistleblowing: audit@niu.com · All other inquiries via the channels above.