The NIU App connects you to your vehicle and provides access to features such as vehicle status, battery monitoring, ride statistics, location services, smart security functions, and over-the-air (OTA) software updates.

Most modern NIU vehicles support the NIU App, although available features may vary depending on the model, software version, and region.

Download the NIU App for iOS or Android, create an account, and follow the in-app pairing instructions. The setup process may vary depending on your vehicle model and region.

Yes. You can add and manage multiple compatible NIU vehicles within a single NIU account.

Depending on the vehicle model and region, certain access and sharing features may be available for multiple users.

Simply log in to the NIU App using your existing account. Your vehicle information and settings will remain associated with your account.

Yes. Selected NIU models support NFC and digital key technology, allowing you to unlock and start your vehicle without a traditional key. Depending on the model, you can use your smartphone, NFC card, or other supported digital credentials.

Yes. Depending on the vehicle model, the NIU App can be used together with NFC or digital key technologies to unlock and start your vehicle using your smartphone.

Yes. Selected NIU vehicles support NFC unlocking through compatible smartphones, NFC cards, or digital keys. Availability depends on the model and region.

Selected NIU models support Apple Wallet vehicle keys. Once activated, you can unlock and start your vehicle directly from your iPhone or Apple Watch without carrying a physical key.

Selected smart key features may be available through compatible devices such as Apple Watch when using Apple Wallet integration. Feature availability depends on your vehicle model and device compatibility.

Yes. The NIU App provides battery information including charge level, estimated range, and other battery-related insights for supported vehicles.

Yes. The app displays an estimated remaining range based on battery status, vehicle settings, and riding conditions.

Supported models can send notifications when charging starts, stops, or reaches a certain battery level.

The app provides battery information and alerts that help riders maintain their battery according to NIU's recommended guidelines.

Supported NIU models can provide location information through the NIU App. Location accuracy and update frequency may vary depending on network conditions and local regulations.

Yes. The NIU App can display the last known location of your vehicle, making it easier to find where you parked.

Selected models support movement alerts and anti-theft notifications. If unusual movement is detected, the NIU App can notify you directly on your smartphone.

The NIU App provides features such as vehicle location services, movement alerts, and security notifications. These features can help riders monitor their vehicle and respond quickly to suspicious activity.

Remote vehicle control functions vary by model and region. Please check the specifications of your vehicle to see which security and remote-control features are supported.

Vehicles with connected services use an integrated cellular connection to communicate with the NIU Cloud and provide remote features through the app.

Some features remain available through Bluetooth when you are near the vehicle. Remote services such as vehicle tracking, notifications, and cloud-based data require mobile network connectivity.

Yes. Connected services allow you to access supported vehicle information remotely through the NIU App.

Connected vehicle systems are designed for low power consumption. The impact on battery life is minimal under normal operating conditions.

Yes. The NIU App stores riding data such as trip distance, riding time, and vehicle usage statistics, allowing you to review past rides.

Depending on the model, the app may display ride history, total mileage, trip distance, average speed, energy consumption, and other vehicle insights.

Availability of ride data export features depends on the app version, vehicle model, and region. Check the latest NIU App features for supported options.

The app provides access to vehicle information, riding statistics, battery status, and system updates for supported vehicles.

OTA (Over-the-Air) updates allow software improvements and new features to be delivered directly to your vehicle through its connected system.

No. Supported OTA updates can be downloaded and installed directly through your vehicle, without requiring a dealer visit.

OTA updates may introduce new features, improve system performance, optimize battery management, enhance connectivity, and address software issues.

Yes. Over-the-air (OTA) updates are delivered through secure channels and are designed to improve vehicle performance, functionality, and reliability without requiring a dealer visit.

The NIU App will notify you when a software update is available for your vehicle.

Yes. The NIU App can be downloaded and used free of charge.

Basic app functionality is available without charge. Connected service availability and potential subscription fees depend on the vehicle model, region, and ownership period.

Selected NIU vehicles include Smart Services free of charge for the first three years after purchase. After that period, regional fees may apply.

Availability and duration of included connected services depend on the vehicle model and region.

NIU uses industry-standard security measures to help protect user and vehicle data and to ensure secure communication between the vehicle, app, and cloud services.

The app may collect vehicle status, battery information, location data, ride statistics, and account information necessary to provide connected services and improve the user experience.

NIU processes data according to applicable privacy regulations and its privacy policy. Details can be found in the privacy documentation for your region.

Vehicle data enables features such as vehicle tracking, ride statistics, battery monitoring, maintenance information, and OTA software updates.

The NIU App is available for compatible iOS and Android devices.

No. Available features depend on the vehicle model, hardware configuration, software version, and region.

Smart features vary by model. Depending on your vehicle, available features may include vehicle tracking, OTA updates, NFC unlocking, Apple Wallet integration, ride statistics, battery monitoring, anti-theft alerts, and remote notifications.

Feature availability may vary by country, vehicle model, local regulations, and network support.

Your vehicle can remain connected while parked. For long-term storage, NIU recommends following the battery storage and maintenance guidelines provided in the user manual.

Supported vehicles may continue receiving OTA updates throughout their software support lifecycle.

Yes. Depending on the vehicle model, OTA updates may introduce additional features, improvements, and optimizations over time.